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91% of phishing attempts take place via email. As a freight broker, that puts your operations at a significant risk. But with Epay Manager you can systemically block fraudsters from ever entering your back-office systems.
On October 3rd, FreightCaviar and Epay Manager hosted a LinkedIn Live featuring Clayton Griffin, EVP & Chief Strategy Officer at OTR Solutions, FreightCaviar’s Paul-Bernard Jaroslawski, and Reed Loustalot of Truck Parking Club.
The session focused on the alarming rise in broker fraud, the vulnerabilities faced by freight brokers, and how automation, particularly through Epay Manager, is helping to mitigate those risks. Here’s a recap of the key takeaways.
The webinar highlighted how 91% of phishing attempts occur through emails, posing a major threat to brokers who rely heavily on email-driven back-office workflows.
Clayton explained how fraudsters know the vulnerabilities in these workflows, emphasizing the importance of securing back-office processes. “Most broker back-offices are reliant on operating out of an inbox,” Clayton noted, underscoring how this outdated system leaves companies exposed to phishing attacks and fraud.
“Email phishing attacks can lead to serious issues, such as ransomware, extortion, compromised customer data, loss of customer trust and business partnerships, and much more.”
The conversation shifted to how back-office automation can systematically block fraudsters before they gain access. Clayton discussed how Epay Manager offers a proactive approach by automating invoice collection, document management, and carrier payments through a centralized platform. Rather than relying on emails, brokers can manage their entire back-office in a controlled environment.
With Epay Manager, companies can “systematically block fraudsters from ever entering your back-office ecosystem” – instead of catching them once they’re already inside like other AI solutions attempt to do.
With over 200,000 carriers, brokers, and factors using the platform, Epay Manager has proven to be a powerful tool for eliminating inefficiencies and fraud risks in the freight industry.
The webinar also featured a meme contest to lighten the mood around the serious topic of broker fraud. Here’s a look at some of the entries:
When someone asks me how I built such a large book of business pic.twitter.com/znF4hje7mz
— Freight Bandit (@Freight_Bandit) September 24, 2024
The best have a complete Epay Manager Freight Broker Starter Pack headed their way.
The core message of the webinar is that automation is the future of fighting fraud in the freight industry. By adopting a proactive, systematic approach, brokers can not only streamline their operations but also safeguard their business from fraudsters.
If you missed the live session, you can watch the recap here. Then sign up for a demo with Epay Manager to learn more about how their platform can revolutionize your back-office operations.
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